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Documentation Index

Fetch the complete documentation index at: https://docs.gateway.connexease.com/llms.txt

Use this file to discover all available pages before exploring further.

Overview

The Account tab shows the technical details of your connected WhatsApp Business account and provides a real-time health overview. Access it from the app’s top navigation: Account. App Account Tab

Account Details

FieldDescription
Phone NumberThe WhatsApp Business phone number linked to this app (e.g. +90 850 335 1084).
WABA IDYour WhatsApp Business Account ID assigned by Meta. Required for some API operations.
Display NameThe business name shown to recipients in WhatsApp (e.g. Connexease1084).
Time ZoneThe timezone associated with your Meta account (e.g. +03:00 GMT+3 Istanbul).

Health Overview

The Health Overview section reflects the live status of your WhatsApp integration.
MetricValuesDescription
Account StatusActive / Restricted / FlaggedWhether your WhatsApp Business account is in good standing with Meta.
Docker StatusConnected / DisconnectedConnectivity status between Gateway’s infrastructure and Meta’s API servers.
Phone QualityGreen / Yellow / RedMeta’s quality rating for your phone number based on user feedback and message patterns.
Messaging Limite.g. 250 Customers Per 24hThe maximum number of unique users you can initiate conversations with in a 24-hour window.
Phone Quality and Messaging Limit are set and updated by Meta based on your messaging behavior. Maintaining a Green quality rating and avoiding spam-like patterns will gradually increase your messaging limit (250 → 1,000 → 10,000 → 100,000+).
If Account Status shows Restricted or Docker Status shows Disconnected, your app cannot send messages. Check your Meta Business Manager account for any pending actions or policy violations.